Delivery and returns

Information
General Delivery info

At Brand Of Leather, we strive to ensure fast and reliable delivery for all orders.
Orders are typically processed within 2–3 business days after confirmation.
Standard shipping usually takes 5–7 business days within Pakistan, depending on location.
Customers are responsible for providing accurate shipping details to avoid delays.
For any delivery issues, our customer support team is always available to assist and resolve concerns promptly.

INTERNATIONAL ORDERS

We are pleased to offer international shipping for Brand Of Leather products.
Shipping times and charges may vary depending on the destination country.
Customs duties, taxes, and import regulations are the responsibility of the customer.
For international orders, please contact us via email before placing your order to confirm shipping details.
Our team will assist you with all information regarding delivery, payment, and customs requirements.

REFUND POLICY

At Brand Of Leather, your satisfaction is our priority.
Refunds are available for eligible items returned within 7 days of delivery.
Returned products must be unused, in original packaging, and in the same condition as received.
Customized or personalized products are non-refundable.
Refunds are processed after inspection and may take 5–7 business days to reflect in your account.
For any refund inquiries, please contact our customer support for assistance.

RETURN TERMS AND CONDITIONS

  • Eligibility for Returns

    • Returns are accepted within 7 days of delivery.

    • Products must be unused, in original packaging, and in the same condition as received.

    • Customized or personalized items are not eligible for return.

  • Initiating a Return

    • Contact our customer support via email or WhatsApp with your order number and reason for return.

    • Our team will provide instructions for returning the item.

  • Return Shipping

    • Customers are responsible for shipping costs unless the product is defective or damaged.

    • Use a trackable shipping method to ensure safe delivery back to us.

  • Inspection & Refund

    • Returned items are inspected to confirm eligibility.

    • Approved refunds are processed within 5–7 business days to the original payment method.

    • Partial refunds may apply if the item shows signs of use or damage.

  • Damaged or Wrong Items

    • If you receive a damaged or incorrect item, please contact us immediately with photos.

    • We will arrange for a replacement or full refund at no extra cost.