Frequently Asked Questions (FAQ) – Brand Of Leather

1. What products do you offer?

We offer a wide range of high-quality leather products including jackets, bags, wallets, belts, and accessories, all crafted with premium leather.

2. How can I place an order?

Orders can be placed directly through our website by selecting the product, adding it to the cart, and completing the checkout process. You can also contact us via WhatsApp for assistance.

3. Do you ship internationally?

Yes, we do offer international shipping. Please contact us via email before placing your order to confirm shipping options, costs, and customs requirements.

4. What is your delivery time?

  • Within Pakistan: Orders are processed within 2–3 business days, and standard shipping takes 5–7 business days.

  • International Orders: Delivery time varies by country and customs clearance. Contact us for details.  

5. Can I return or exchange a product?

Yes, returns are accepted within 7 days of delivery. Products must be unused, in original packaging, and in the same condition. Customized or personalized items cannot be returned.

6. How do I request a refund?

Contact our customer support with your order number. Once the returned item is inspected and approved, the refund will be processed within 5–7 business days.

7. What payment methods do you accept?

We accept multiple secure payment options, including credit/debit cards, online bank transfers, and mobile wallets.

8. How do you protect my personal information?

All personal and payment information is stored securely, accessed only by authorized personnel, and never shared with third parties without your consent, except for necessary payment and shipping purposes.

9. What should I do if I have a complaint?

Contact us via email or WhatsApp with your order number and details. We aim to respond within 24–48 hours and resolve issues efficiently, whether through a replacement, refund, or guidance.

10. How can I contact customer support?

You can reach us via:

  • Email: [Brandofleather.pk@gmail.com]

  • WhatsApp: [03314149941]

  • Website Contact Form: [https://www.brandofleather.pk]