Privacy policy

Privacy Policy for INNOVE COUTURE

What information do we collect?

At Brand Of Leather, we collect information to provide you with the best shopping experience. This includes:

  1. Personal Information

    • Name, email address, phone number, and shipping address for order processing and communication.

  2. Payment Information

    • Details required to process your payments securely, such as credit/debit card or online payment data.

  3. Website Usage Data

    • Information on how you interact with our website, such as pages visited, time spent, and browsing behavior, to improve our services.

  4. Optional Information

    • Any additional details you provide voluntarily, such as feedback, reviews, or newsletter subscriptions.

All collected information is handled securely and never shared with third parties without your consent, except for payment processing and shipping purposes.

How do we collect information?

At Brand Of Leather, we collect information through the following ways:

  1. Directly from You

    • When you place an order, register an account, subscribe to our newsletter, or contact us, we collect the information you provide, such as your name, email, phone number, and shipping address.

  2. Automatically Through Website

    • We gather data about your browsing behavior on our website, such as pages visited, time spent, and interactions, to improve your shopping experience.

  3. Through Third-Party Services

    • Information may be collected via secure payment processors, shipping partners, or analytics tools used on our website.

All information collected is handled securely and used only for providing, improving, and personalizing our services.

Confidentiality

At Brand Of Leather, we are committed to keeping your personal information safe and confidential.

  1. Secure Storage

    • All personal and payment information is stored securely using trusted systems and encryption methods.

  2. Limited Access

    • Only authorized personnel have access to your information for the purpose of processing orders and providing customer support.

  3. No Unauthorized Sharing

    • We do not sell, rent, or share your personal information with third parties without your consent, except for necessary services like shipping and payment processing.

  4. Customer Trust

    • Protecting your information is a top priority, and we take every measure to maintain your trust while using our website.

Making a complaint

At Brand Of Leather, we take all customer concerns seriously and strive to resolve them promptly.

  1. Contact Us Directly

    • If you have any issues with your order, product, or service, please contact us via email or WhatsApp with your order number and details of the issue.

  2. Provide Necessary Information

    • Include photos or other supporting evidence if applicable, to help us understand and resolve the problem quickly.

  3. Response Time

    • Our customer support team will acknowledge your complaint within 24–48 hours and provide a solution or update.

  4. Resolution Process

    • We aim to resolve complaints as efficiently as possible, whether it involves a replacement, refund, or guidance on using the product.

  5. Customer Satisfaction

    • Your satisfaction is our priority, and we ensure all complaints are handled fairly and professionally.